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Technology - Help and Resources
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The Derby Public Schools Technology Department is working diligently to implement and utilize tools that will allow us to provide more support options in an environment where our primary method of contact is virtual. We would like to ensure that you are able to easily find information regarding Technology, including updates and solutions for the spring 2020 semester. This page contains answers to a few questions you may have at this time. To read details, simply click on a question or topic and more information will expand below it. Additional information can be found on our Technology Website

How can a student or guardian get support from the Technology Department?
The Technology Department has asked for families and students to request support directly from the Technology team by using the methods found HERE.
What if a student doesn't have internet access?
There are a few companies currently offering internet service to help those who may need assistance. Find more information HERE.
My student's device is having issues, what do we do?
The Technology team recommends rebooting the student device, as this solves many common issues. Teachers are also able to assist students with questions. The Technology team has shared guidance and remote support information HERE.
My student's device is broken, how do I get it fixed?
The Technology team is working hard to support student learning by providing technology resources and device maintenance. Find information HERE.
What is the Technology Incentive Program (TIP) for secondary students? How do claims work for insurance?
Find information about the Technology Incentive Program (TIP) and device insurance for secondary students HERE.
Where can I find the acceptable use policy and device checkout agreement for grades K-5?
Please find information for students, including pages for Acceptable Use Policy and Device Checkout Agreement HERE.
What is Skyward and how do I use it?
Skyward is a student information system that allows for posting of student grades and management of their information. From Skyward, guardians can access information like schedules, grades, attendance and more. Help with login and specific questions can be answered by your student's school. Did you know that you can sign up for push notifications in Skyward's Family Access? To learn more about this, click HERE.
What is Canvas and how do I use it?
Canvas is a teacher-student-parent learning management system (LMS) used by Derby Public Schools’ teachers to help present class material in an electronic, online format. Find Canvas tips HERE
Where can I find other information about student technology, like use policy, Chromebook Insurance, etc.?
Visit the Technology Website and click For Families for the latest information and resources to help.
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